What we commit to,
in writing.

If work we carried out is not right, we come back and put it right at no charge. That is the whole policy.

Tell us within thirty days of the visit — call the office, or the direct line of any manager listed on our about page. We will schedule the return visit ahead of new work, because a job we did not finish properly is not somebody else's turn to wait.

Where a system we installed cannot be made to perform as specified, we will replace it. Where the fault turns out to be something outside the scope we quoted — a building issue, a utility supply problem, something a later trade disturbed — we will show you what we found and price the fix separately rather than quietly absorbing or quietly billing it.

Every complete system we install carries fifteen years of parts and labour from the date of commissioning. Both halves, for the full term. This runs alongside the manufacturer's own warranty rather than replacing it, and where the two differ you get whichever is better for you.

Full ductwork replacements carry the same fifteen-year parts and labour term.

The condition is the one every manufacturer sets: documented annual maintenance. Skipping it is the most common reason a warranty claim gets refused anywhere in this trade. Comfort Club membership keeps those records for you, which is a large part of why it exists.

Not covered: damage from a power surge where no surge protection was fitted, flood or storm damage, work carried out by another contractor on equipment we installed, and consumables such as filters.

Membership is $12.99 a month, collected by ACH, and renews automatically so an agreement cannot lapse without you noticing. Cancel at any time by calling the office — there is no cancellation fee and no notice period.

Membership includes two maintenance visits in each twelve-month period, scheduled at your convenience. Both heating and cooling are checked on every visit.

The 10% repair discount applies to every repair, with no ceiling and no excluded parts. The $100 annual replacement credit accrues each year you remain a member, up to a maximum of $1,000, and is redeemable against a new system installed by us. Credit is not transferable and is not redeemable for cash.

Priority scheduling means members are booked ahead of non-members when the schedule is full. It is not a guaranteed response time.

What we collect. What you type into a form on this site — your name, phone number, email address, town, and whatever you tell us about your system. If you become a customer, we also hold your service address, the equipment we installed or serviced, and your payment arrangements.

What we do with it. We use it to answer you, to schedule and carry out work, to keep the maintenance records your warranty depends on, and to take payment. Nothing else.

What we never do. We do not sell your details, we do not rent them, and we do not pass them to anyone marketing anything. The only third parties who see them are the ones needed to do the job: our finance partners if you apply for financing, the manufacturer if we file a warranty claim, and your utility if we submit a rebate on your behalf. Each sees only what that task requires.

Analytics. This site counts page views without cookies and without following you anywhere else. Your IP address and browser string are hashed on arrival and neither is stored. There are no advertising trackers on this site.

Your choices. Ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. Call the office or email roy.finley@aaaheatair.com. Records tied to an active warranty have to be retained for the term of that warranty — we will tell you which those are.

If you give us a mobile number, we may text you about your own job: appointment confirmations, a technician on the way, and a note when the work is finished.

Message frequency varies with the work in hand. Message and data rates may apply. Reply STOP to any message to opt out, and HELP for help. Opting out of texts does not affect your service — we will call instead.

We do not send marketing texts, and we do not share your mobile number with anyone for their own marketing.